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ManageEngine ServiceDesk Plus 10.0 Build 10015 Enterprise Multilingual-針對網絡技術人員打造的一款專業管理工具
ManageEngine ServiceDesk Plus是針對網絡技術人員打造的一款專業管理工具,該軟件的推出大大地簡化了事件日誌記錄的查看和管理流程,用戶不需要配置就可以對設備項目、日誌記錄等進行管理和查看操作,支持生成標準的報告,讓管理人員更加祥細地查看運行記錄.

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Incident management
Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets. Automate ticket workflows to let your IT technicians focus on other important tasks.

Service catalog
Showcase your available IT services to end users and give a new face to your IT. Create and publish your service catalog with custom service-level agreements (SLAs) and multi-stage approvals.

Problem management
Classify, analyze, and close problems. Analyze root causes and reduce repeat incidents to boost your IT help desk's productivity.

Change management
Streamline planning, approval, and implementation with automated workflows. Eliminate unauthorized and failed changes.

CMDB
Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.

IT project management
Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.
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